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Customer Service Policy
ConcreteDiamondProducts.com warrants all products against defects in workmanship or materials. The responsibility of ConcreteDiamondProducts.com under this warranty is limited to replacement or repair of defective parts at ConcreteDiamondProducts.com facility.
In no event shall ConcreteDiamondProducts.com be liable for consequential or incidental damages arising out of the failure of any product to operate properly. This warranty does not cover normal wear or damages resulting from operator abuse or misuse.
This warranty is in lieu of all other warranties, expressed or implied, and all other warranties are hereby disclaimed.
All returns must be within 30 days of original purchase date and are subject to a 25% restocking fee. Returned products must be unused and returned with the original packaging. No return products will be accepted with missing parts or accessories.
All defective products will be reviewed for manufacturing defects and credit or replacement will be applied to products that are deemed defective. Products that have been worn or misused will not be credited. Special order items are non-returnable.
If a return is necessary, please request an RA (Return Authorization) Number from our Customer Service department. Please print this number on the box or packaging slip to ensure proper credit along with an explanation of the problem with the product. ConcreteDiamondProducts.com is not responsible for goods returned without an RA Number. An invoice and purchase date must accompany any returned goods.
Any discrepancies with quantities of items received must be made within 7 days after signing for package.
If you have a question or need further clarification please Contact Sales@ConcreteDiamondProducts.com!